Refund policy

Our Refund Policy

At VelvetSari, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer a straightforward refund process within 14 days of delivery.

Eligibility for Refunds

To be eligible for a refund, your item must:

  • Be unused and in the same condition as received
  • Have all original tags and packaging intact
  • Be accompanied by the original receipt or proof of purchase

Note: Certain items like lingerie and hats may have specific hygiene requirements for returns.

Non-Refundable Items

The following items cannot be refunded:

  • Items marked as "Final Sale"
  • Personalized or custom-made garments
  • Items damaged due to customer misuse

Refund Process

  1. Contact our customer service team to initiate your return
  2. Package your item securely with all original materials
  3. Ship the item back to our return center
  4. Allow 3-5 business days for processing after we receive your return

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you.

International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service.

For any questions regarding our refund policy, please reach out through our customer service portal. We're happy to assist you with any concerns about your VelvetSari purchase.